Privacy policy and legal notice

last updated May 12, 2020

  • Home
  • /
  • Terms and conditions

EFFECTIVE DATE: May 12, 2020

LAST UPDATED: May 12, 2020

Vizient, Inc., including its subsidiaries and affiliates ("we," "us," or "our") values your privacy. In this Privacy Policy ("Policy"), we describe how we collect, use, and disclose information that we obtain about visitors to our website / (the "Site"and corporate offices (collectively, the "Services") as well as information about collection of information from some of our programs. We also provide legal terms of use for our web pages, which are the end of this policy (Section 8 below).

1. Scope and Consent

By visiting the Site, you acknowledge that your personal information will be handled as described in this Policy. As used herein, "personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Vizient customer or consumer or his or her household.

Information Practices: How We Collect, Use, Retain, and Disclose Personal Information

The information we collect through the Site including all of its web pages is controlled by Vizient, including its subsidiaries and wholly owned affiliates, which is headquartered in the United States at 290 E. John Carpenter Fwy, Irving, TX 75062

The Information We Collect About You

We collect information about you directly from you and from third parties, as well as automatically through your use of our Services.

Information We Collect Directly From You through the Site. The information we collect from you depends on how you use our Site. To request more information from us, you must provide us with identifiers or employment-related information such as your name, your job title and the name of the customer company you work for; your contact information, such as your business email and phone number, and your reason fro contacting us.

Information We Collect Through Our Corporate Customer Relationships. In order to manage our customer relationships with our corporate customers, we collect identifiers and employment-related information about and from our customers' employees. This information includes names, titles, business email addresses and phone numbers, work location, and information about an employee's role at the corporate customer (such as the department they work in, products or issues worked on, and other similar information). We use this information to administer our corporate customer contracts and to market our products and services to corporate customers. When you are subscribed to one of our services or listservs, we may collect information such as your name, email address, and profession.

Information We Collect Automatically. We automatically collect the following identifiers and internet or other electronic network activity information about your use of our Site through cookies, web beacons, and other technologies: your domain name; country of origina, your browser type and operating system; Vizient web pages you view; links you click on the Vizient website; your IP address; the length of time you visit our Site and; and the referring URL, or the webpage that led you to our Site. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section "Our Use of Cookies and Other Tracking Mechanisms" below for more information.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

  • To provide our services, to communicate with you about your use of our Site or services, to respond to your inquiries, and for other customer service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site.
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you a welcome email, news, and newsletters when your organization subscribes to our programs, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.
  • To better understand how users access and use our Site, both on an aggregated and individualized basis, in order to improve our Site and respond to user desires and preferences, and for other research and analytical purposes.
  • To administer surveys and questionnaires.
  • To administer our customer contracts. For example, we will use a customer's employee's contact information to send our invoices or to send service communications to.
  • To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or other legal processes; or as part of an investigation or request, whether formal or informal, from law enforcement or a governmental authority.
  • To protect the safety, rights, property, or security of Vizient , our services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity that Vizient , in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; to conduct audits; and to enforce this Policy or our Terms of Use.

How We Share Your Information

We share your information, including personal information, as follows:

  • Affiliates. We may disclose the information we collect on the Site to our affiliates or subsidiaries for the purposes described in this Policy; however, if we do so, their use and disclosure of your personal information will be subject to this Policy.
  • Other Providers. We may disclose the information we collect from you to third -party vendors, service providers, contractors or agents who perform functions on our behalf. We also may share information provided to us by our members to third parties as described in the chart in Section 7 below.

We also may disclose information in the following circumstances.

  • Business Transfers. If we are or may be acquired by or merged with another company, if any of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal processes, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which Vizient is involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Data Retention

Your information will be retained in accordance with our data retention policy which is designed to retain data for as long as needed for us to comply with our contractual obligations, employment obligations, and other business purposes, including global legal obligations to retain data. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our Terms of Use, or take other actions permitted by law. Likewise, if your account or membership is terminated or suspended, we may maintain some information to prevent re-registration.

2. Our Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers may use cookies and other tracking mechanisms to track information about your use of our Site.

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record-keeping purposes. Some cookies allow us to understand aggregated activities at our Site.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Service Provider Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. To learn more about Google's privacy practices, please review the Google Privacy Policy at You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at

3. Third-Party Links

Our Site may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

4. Security of My Personal Information

We have implemented reasonable security measures to protect the information we collect from unauthorized access, exfiltration, theft, loss, misuse, disclosure, alteration, or destruction. Please be aware that despite our best efforts, no data security measures can guarantee security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

5. Children's Privacy

Our Site is not directed to children under the age of sixteen (16), nor do we market products or services to such children. We request that children do not provide personally identifiable information through our Site. We do not knowingly collect information from children under 16 without parental consent.

6. Additional Choices

What Choices Do I Have Regarding Promotional Emails?

We may send periodic promotional emails to you. You may opt-out of such promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving promotional emails, we may still send you emails about your account or any services you have requested or received from us.

7. For California Consumers: Summary of Information Practices in Last 12 Months

The following table summarizes our personal information collection, use, and sharing practices in the preceding 12 months since we last updated this Policy. As reflected in this table, we may share your personal information with a variety of outside entities.

Category of Personal Information Collected Categories of Sources Commercial/Business Purpose Categories of Third Parties with Whom Vizient Shares PI Categories of Vendors with Whom Vizient Sells PI


Examples: Full name, email address, phone number, account login

You and service providers.

Customer services, protecting against malicious, deceptive, fraudulent or illegal activity, and enabling or effecting, directly or indirectly, a commercial transaction

Service providers, third parties that assume control over all or part of the business in connection with a merger, acquisition, bankruptcy, or similar event, affiliates, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent.

For our customers obtaining access to pharmaceutical drugs through our Specialty Pharmacy Program, Vizient provides data regarding individual licensed practitioners data to data aggregators as a condition to receiving access to the pharmaceutical drugs

For our co-owned products (e,g, the AAMC-Vizient Clinical Practice Solutions Center) Vizient provides access to the information collected in the product to its co-owner.

Unique identifiers or personal identifiers

Examples: IP address, online identifiers

You and our and service provider cookies and other tracking technologies on our website

Processing or fulfilling transactions, debugging to identify and repair errors that impair existing intended functionality, providing internal analytic services, and enabling or effecting, directly or indirectly, a commercial transaction

Service providers, payment processors, professional advisors, law enforcement authorities, and those involved in legal proceedings, with consent

Information may

Internet and other network activity

Examples: Browsing activity

You, Your mobile devices and computers used to access our Site

Marketing, customer, or analytic services and enabling or effecting, directly or indirectly, a commercial transaction


Commercial Activity

Examples: Information about goods or services purchased, obtained, or considered

You, Your mobile device and computers used to access our site

Processing or fulfilling orders and transactions, marketing, customer or analytic services


Professional or Employment-related Information

Examples: Job history, educational history

For some of our programs, our clients provide specific employment related information (e.g. NPI numbers, names and addresses as well as information on prescriptions you issue. They also may provide NPI numbers and administrative data regarding providers.

Applicants, corporate customers, and outside sources such as credit bureaus

Process and evaluate applications for positions with [Vizient , administrative purposes

Service providers such as HR vendors or cloud providers

For our customers obtaining access to pharmaceutical drugs through our Specialty Pharmacy Program, Vizient provides data regarding individual licensed practitioners data to data aggregators as a condition to receiving access to the pharmaceutical drugs

For our co-owned products (e,g, the AAMC-Vizient Clinical Practice Solutions Center) Vizient provides access to the information collected in the product to its co-owner.

Biometric Information

Examples: Image and video recording

Security systems

Safety and security enforcement


Vizient receives a variety of what may be considered Personal Information under California law as a service provider to Covered Entities located in California. Vizient may share this information as required to fulfill its contracts with its member health care institutions. If an exemption under the California Privacy law does not apply to this information, you are free to contact the health care institution directly about the types of data collected by the institution and provided to Vizient.

Sale of Personal Information.Except as specified above, we do not sell your information for money but we and our business partners use tracking technologies to help us to understand our customers and visitors to the Services, to enhance your online experience, and customize our offerings in ways that may be deemed a "sale" of personal information under the CCPA. This includes working with third parties such as ad networks which collect personal information via tracking technologies to serve personalized advertisements on and off our Services, provide us with data collection, reporting, ad response measurement. To the extent we or our partners use such technologies on the Services, we offer an opt-out as discussed below in Section 11.

California Consumers : Choices for Access, Deletion, and Right to Non-Discrimination.

If you are a California resident, you have the right to know what personal information we collect, use, disclose or sell about you under the California Consumer Privacy Act ("CCPA"). Additionally, you have the right to access and delete your personal information.

To exercise these privacy rights and choices, please follow the instructions below:

  • How to request access to your personal information: You may request access to your personal information twice in a 12-month period. To do so, please email the following: , or call at 1-800-842-5146. This Access Report will be delivered by mail or electronically at your request. Note, we may not always be able to fully address your request, for example, if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
  • How to request deletion of your personal information: You may request that Vizient delete the personal information it has collected and/or maintained about you. To do so, please email or call at 1-800-842-5146. Note, we may need to retain certain personal information as permitted by law, such as to complete the transaction for which the personal information was collected, provide a requested good or service, detect security incidents, protect against malicious, deceptive, fraudulent or illegal activities, comply with legal obligations or to enable solely internal uses that are reasonably aligned with your expectations or lawful within the context in which you provided the information.
  • How to opt-out of the sale of personal information: We offer an opt-out from the use of cookies and other tracking technologies in connection with our Services, which may in some cases constitute the sale of your personal information under the CCPA or other privacy laws. For licensed health care providers residing in California whose PI is part of our Specialty Pharmacy Program or our Clinical Practice Solutions Center, you may opt-out of the sale of your personal information. In order to do so, please please call our toll-free number, at 1-800 842-5146, or email . For cookies, This will cause information to cease to be added to any cookies or other tracking technologies that have been set on our Services or block them entirely, and for our other programs, Vizient will cease providing your personal information to third parties. Please note that, as to cookies, you will need to opt out again if you visit one of our Services from a different device or browser of if you clear your cookies

We reserve the right to charge a fee where permitted by law, for instance, if your request is manifestly unfounded or excessive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Verification: Please note, we will take steps to verify your identity before fulfilling any of the above requests. We will request a copy of your identification with your California residency as well as request you to verify through an authentication e-mail,

Authorized Agents: Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your or your minor child's personal information. In order to designate an authorized agent to make a request on your behalf, you must provide written proof that you have consented to this designation unless the agent has power of attorney pursuant to California Probate Code sections 4000-4465. You must also verify your identity directly with us by providing a copy of your government issued identification.

Response Timing and Format: We will respond to a verified consumer request for personal information within 45 days of receipt. If we require more time (up to 90 days), we will notify you of the reason and extension period in writing.

Anti-Discrimination Right: You have the right to be free from discrimination in product quality, goods or services if you choose to exercise your privacy rights under the CCPA.

Do Not Track: Your browser may deliver a "Do-Not-Track ('DNT') signal" to this Site. We will honor a "Do-Not-Track" signal as a valid opt-out request.

Access Requests: requests to review Personal Information Submitted If you are a California Consumer and have submitted a request to access your personal information, you may modify the personal information that you have submitted by emailing and updating your information, or by calling 1-800-842-5146. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the Services for a period of time.

8. Legal Terms for use of this Site:

These web pages contain confidential and/or proprietary information and are provided "as is." VIZIENT MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF THE VALIDITY OF THE INFORMATION OR ITS APPROPRIATENESS FOR USE IN ANY MANNER, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. IN MAKING USE OF THESE DOCUMENTS OR RELYING ON THEIR ACCURACY, THE USER ASSUMES THE ENTIRE RISK. VIZIENT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE USE OF THESE DOCUMENTS OR THE ACCURACY, COMPLETENESS, RELIABILITY OR USEFULNESS OF ANY INFORMATION IN THEM. The information herein should not be considered a substitute for the user's independent professional judgment or expert advice from a competent professional. Under no circumstances shall Vizient, its subsidiaries or affiliates, or any copyright holder, be liable for any actual, incidental, special, punitive, or consequential damages arising from or related to this Site or the information or materials contained on the Site.

This Site makes use of licensed stock photography that is intended for illustrative purposes only. The professional services depicted are not necessarily services provided by Vizient. The information contained in these web pages and in material referenced by these web pages, is intended for informational and educational purposes only, and does not constitute legal, financial, accounting, medical or other professional advice.

Visitor Rules

As a visitor to the Website, You are our guest. Vizient and its third party content contributors grant You a limited license to view the contents of the Website, and to use and copy contents solely for Your personal benefit. Vizient reserves the right to make changes to Website policies, the Website content and all other aspects of the operation of the Site at any time without notice to You. We will post any changes to the Site from time to time, and therefore You should periodically review the then-current versions of this Overview and any other Website policies to make sure You are up to date. We reserve the right to deny access to You at any time if you engage in prohibited activity, such as posting copyright-protected content without approval from the author, unauthorized copying or use of information or functionality on the Website, attempting to obtain unauthorized access to restricted areas of the Website, using slanderous, profane or inappropriate language in communications involving or in the Website, or infecting the Website with computer viruses or other destructive functionality. Any content found to be in violation of these rules will be removed.

Guidelines for Linking

If you wish to link to Vizient's Website, you must request permission to do so in writing, either by contacting us by e-mail at or by U.S. mail at Vizient, Inc., 290 E. John Carpenter Freeway, Irving, Texas 75062, listing the URL of Your site. Anyone linking to Vizient's Website must comply with these guidelines for linking to Vizient's Website and all applicable laws. A site that links to Vizient's Website:

  • may link to, but not replicate, Vizient content
  • should not create a browser, border or frame environment around Vizient content
  • should not imply that Vizient is endorsing it or its products
  • should not misrepresent its relationship with Vizient
  • should not present false information about Vizient products or services
  • should not use the Vizient logo without written permission from Vizient
  • should not contain content that could be construed as distasteful, offensive or controversial
  • should contain only content that is appropriate for all age groups.

Use of Content

All content on the Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by Vizient, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the content contained on the Site for your personal and non-commercial use, provided You do not modify or delete any copyright, trademark or other proprietary notice that appears on the material You access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Vizient, is expressly prohibited. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. Vizient reserves the right to prohibit any person from using the Site for any reason whatsoever. Vizient, or its licensors or content providers, retain full and complete title to the content provided on the Site, including all associated intellectual property rights, and provide this content to You under a limited license that is revocable at any time in Vizient's sole discretion. Vizient neither warrants nor represents that Your use of content on this Site will not infringe rights of third parties not affiliated with Vizient.

You may not use contact information provided on the Site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the site or to surreptitiously intercept any system, data or personal information from the Site. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. Vizient reserves the right, in its sole discretion, to limit or terminate Your access to or use of the site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which Vizient may be entitled at law or in equity.

The Site and its content will be transmitted over a medium that may be beyond the control and jurisdiction of Vizient. Accordingly, Vizient assumes no liability for or relating to the delay, failure, interruption, or corruption of any information transmitted in connection with Your use of the Site.

Member Contributed Content

Within the member-only area of are many documents and discussions contributed by individuals within Our member organizations. This content is for information sharing purposes only and should not be construed as clinically proven, endorsed, or recommended by Vizient or contributors. Posting of copyrighted materials, in whole or in part, is EXPRESSLY PROHIBITED without the prior written permission of the copyright holder, and may subject the user and their employer to legal liability for copyright infringement, and their access to this site being denied. Users may post hypertext links to, or URLs for, copyrighted materials already on the Internet unless prohibited by the copyright holder or applicable law. Users may also refer to copyrighted materials by title and/or author or publisher, but may not actually post the materials without prior written permission of the copyright holder. Site visitors agree to not disclose information in this Site to any third party, other than Vizient, Inc., its regional offices, subsidiaries and health care members. Site visitors agree to not submit information to this Site that is covered by the Health insurance Portability and Accountability Act of 1996 as amended ("HIPAA"), such as patient identifiable information ("Protected Health Information").

The appearance of any information or materials on this Site does not constitute an endorsement or recommendation by Vizient or its affiliates or subsidiaries. This Site contains copyrighted materials and proprietary materials owned by either Vizient or third parties who have given their permission to post their materials to this Site. These materials are protected by the United States copyright laws and international treaty provisions, and may be downloaded and/or printed for personal use only. Any posting of information, or any other use of information or materials on this Site, including, but not limited to, reproducing, copying, transmitting, or distributing, in whole or in part, is EXPRESSLY PROHIBITED without the prior written consent of the copyright holder. Information, comments, discussions, and materials on this Site may be discoverable in response to a valid request by a court of competent jurisdiction or governmental agency.

9. Contact Us

If you have questions, comments, or concerns about the privacy aspects of our Site or if you have a disability and need access to this privacy/legal policy, please, please email us at, or call at 1-800-842-5146. If you are a California consumer exercising one of your rights under CCPA, you may call us at 1-800-842-5146 or contact us at CCPAcompliance at

10. Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site.